Return Policy

We are committed to producing quality products and services to our customers. If for some reason you wish to return an item, please review the following policy.

Subscriptions
If you are ever dissatisfied with your Designs in Machine Embroidery subscription, please let us know. We will give you a refund on the un-mailed issues.

Contact:
Designs in Machine Embroidery
customerservices@dzgns.com
888-739-0555

Books
Return new books in original condition for a full refund on the price paid for the book.
Books must be returned within 30 days of receipt. Shipping charges are not refundable.

Embroidery Tools
Embroidery Tools include the Perfect Placement Kit, In the Hoop Tool Kit, Perfect Towel Kit, Children’s Perfect Placement Kit and Thread Pilot can be refunded within 30 days of receipt. All components must be returned in good condition. There will be a 20% restocking fee if the product has been opened. Shipping charges are not refundable.

Magna-Hoop
If you’re not completely satisfied with the Magna-Hoop line of products, return the product within 14 days of receipt.  All components must be returned in original mint condition.  There will be a 20% restocking fee. Shipping charges are not refundable.

Quick-Snap & Patch Kit
If you’re not completely satisfied with the Quick-Snap or Patch Kit you may return the product within 14 days of receipt.  All components must be returned in original mint condition.  There will be a 20% restocking fee. Shipping charges are not refundable.

Embroider It Yourself and Software
Embroider It Yourself products and software may be returned within 30 days of receipt. The packaging and CD must be in mint condition. Once registration is activated, the EIY CD or software cannot be returned. There will be a 20% restocking fee. Shipping charges are not refundable.

 

 

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